Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Are you ready to challenge yourself in our collaborative atmosphere and watch yourself grow at AWS? As a Software Development Engineer at AWS, you will develop and scale our services and improve our customer experience across the globe. You will influence the way services are developed, provide best practices guidance and architecture feedback.

WHO WE ARE

• A group of technologists from diverse backgrounds

• We obsess over our customer’s needs and experience

• Owners. We love building new innovative technologies, and improving our existing ones

• We wear multiple hats. We enjoy the prototyping and tinkering stages, as well as the rigor of making solutions production-ready.

• Innovative, agile and collaborative

WHO YOU ARE

• Enjoy seeing the impact your work has on your customers

• Are comfortable in an agile environment and create order from ambiguity

• Take ownership and do whatever it takes to get the job done

• Use data to make decisions and validate assumptions

• Learn from others and help grow those in your team to achieve their best

Basic qualifications

• 2+ years of non-internship professional software development experience

• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design

• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

· Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics or a related field

· Strong problem solving, debugging and troubleshooting skills

· Proficiency with Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis

· Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Preferred qualifications

· Post-graduate degree in Computer Science or related field

· 4+ years of professional software development experience

· 4+ years of software development experience in at least one modern object oriented programming language such as Java, Python, Ruby, C++ or C#, including object-oriented design

· 3+ years of experience building large scale web services or distributed system software · Knowledge of full life-cycle software engineering practices including coding standards, testing, source control management, and operations

· Demonstrated ability to take a project or significant feature from concept to launch

· Knowledge of Linux systems and operating system internals

· Experience with large scale systems

· Experiencing mentoring junior software development engineers and driving engineering excellence

· Meets/exceeds Amazon’s leadership principles requirements for this role

· Meets/exceeds Amazon’s functional/technical depth and complexity for this role