TekWissen’s, Staffing division is a recruitment-centric organization focused on providing talent acquisition services (both IT and non-IT) in the Technology, Engineering, Clinical, Legal, Scientific, Finance, Marketing, Professional and Payroll Management arenas to clients across the US, and India. Founded in 2009, TekWissen is one of the fastest growing Staffing firm in United States. We have been recognized by Inc. 5000 fastest growing companies in USA with ranking # 192, #15 Top IT Service Company in 2014 by Inc.com, #6 Top Michigan Companies in 2014 again by Inc.com, Michigan 50 Companies to Watch in 2014, FastTrack Award for 2014.With over 400 resources supporting targeted industry verticals, TekWissen has annual revenues of $24M and has a goal of becoming a US$ 50M Global organization by end of 2015.
Helpdesk Support/ Customer Support
Location : Utah, US
Date Posted: 2015-02-24 11:34:44
Skills and Experience Needed: • High School Diploma or GED required. • Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred but not required. • Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. • The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. • Ability to provide an excellent customer service that results in high customer satisfa
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior.
"The type of candidate we are looking for has to have a good working knowledge of the Windows operating systems and messaging/collaboration programs coupled with solid troubleshooting skills. If they have had previous call center experience that certainly helps, but without the basic skills, they can’t pass the technical assessment. We would also like to be sure the candidates have working knowledge of how a network\ internet works and the troubleshooting knowledge."