AT INTERNET SOLUTION

Address :
,

Phone :
3047744035
3047744035

customer care representive

Location : Keyser, West Virginia, US
Salary/Rate: 35 per hour
Date Posted: 2016-06-19 14:12:27


 

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AT INTERNET SOLUTION invites applicants to apply for The successful candidate must possess the following knowledge and experience.

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A minimum typing skill of (40 WPM with a 95 % accuracy) desired.

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Prior Lead/Supervisor experience, database administrator, PBX, Front Desk, Help Desk or Call Center experience preferred.

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Preferred experience working with Windows2K/ XP, Microsoft Word, Excel and the input and processing of large amounts of data.

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Understanding of process improvement and workflow process initiatives.

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Possesses excellent data base skills.

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Possesses excellent communication skills – written, verbal and listening.

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Effective professional communication and interfacing with customers and co-workers.

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Ability to read, write, speak and understand English fluently.

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Requires working knowledge of learned routines, procedures and practices.

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Duties and activities covered by specific instructions and established work practices, which may require some interpretation.

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Collaborates with team in performing duties.

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Supports an environment of idea sharing and feedback.

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Positions require internal contacts within the division and outside the division to exchange work-related information. Has significant accountability for ensuring internal customer satisfaction.

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Requires contact with external customers / contacts to furnish or obtain factual information and serve as a customer resource/point of contact.

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Ability to manage multiple tasks simultaneously.

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Schedules includes days, evenings, weekends, holidays(specifics to be discuss with candidate)

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Pay range is $35.00 to $35.50 per hour.

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AT INTERNET SOLUTION will require a background check and may require drug screening for this position.

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Required Skills

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Client Relations

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Maintain client satisfaction at a level that ensures account retention.

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Develop client rapport and promote partnership value by seeking client feedback and responding to client requests.

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Safety

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Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

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Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.

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Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).