We are looking for a Customer Service focused employee who wants to grow with us. This position plays a vital role in giving our customers the best possible experience on our eCommerce site Cantex Pharma

Typical Work Activities

    Respond, answer, assist or otherwise process 100% of daily emails, chat requests, voice mail, and phone calls
    Provide customers with product and service information by phone, email and chat
    Notify customers if their item is out of stock, work with them to change/upsell their order
    Taking all phone orders and placing them on the website for the customer
    Address customer's inquiries, resolve customer's problems
    Process all returns - refunds/exchanges
    Reship lost in shipment orders
    Process Credit Card charge backs - responding to them in a timely fashion
    Route phone calls and take messages
    Work in Factory Store assisting customers and processing transactions in our POS system

Skills and Requirements

    Documented track record of excellent customer service skills
    Must be detail oriented and highly organized
    Must be able to independently manage customer issues through to resolution
    Must possess excellent verbal communication skills
    Proficiency with MS Office applications Word and Excel
    Proficiency with Gmail style web-based email applications
    Proficiency with Text Chat style programs

Shift

    Full Time, 40 Hrs Per Week
    Monday - Friday
    8:30am - 5:00pm