Hirendra Nath Jha
Mobile no : 9911217359
SENIOR LEVEL PROFESSIONAL
Operation & HR Management/ Recruitment & Training Management/ Transition Management
· A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 16 years.
· Expertise in managing complete Employee Life-Cycle and ensuring maintenance of amicable relations among management and employees.
· Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully
· Used instincts, insight, judgment, and timing to succeed on tough deal:
o Operations Management focusing on maximizing customer satisfaction, process compliance, etc.
o Process improvement initiatives to achieve maximum efficiency in various operations
· Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.
· Adroit in ensuring delivery of high quality services to support customer\'s business needs & achieving continued high customer satisfaction from all operational users for services
· Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities In team management and customer relationship management
· Framing work direction and plan for the associates after thorough assessment of their capabilities
· Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process
· Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives
· Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
Growth Path Companies Years
A- Operations Head AIETS.COM Pvt. Ltd (Edu Publication) Jul’ 2012 – till date
B- Franchise & Hr Manager eSAIL Pvt Ltd ( Tech Training Company) Oct’ 2009 to Jun’2012
C- Country Manager (Branding) IHT Network Ltd( Tech Training Company) Dec’2003 to Sep’ 2009
D- MIS Manager Microdata Pvt Ltd ( IT Industry) Apr’1998 to Nov’2003
E- Branch Manager ICS ( IT Training) Dec’1993 to Oct’1998
F- Management Trainee ICS ( IT Training) Dec’ 1990 to Nov’1993
· Heading the Operation Department and all the Operational process of company.
· Company Statutory obligations
· Brand Building and Opening Franchise centres
· HR Department ( Recruitment, training & Retention)
· Development of New Franchisee through out country/ abroad (125 Franchise Centers within 3 years single handily) personally visited all Indian states and districts.
· Conducted presentations for training programs in the whole region and made ICS the only corporate trainer of the region.
· Produced a annual sales increase of 100 percent.
· Channel Partner Development
· PGDBM -Master in Business Administration Specialization in Personnel Management RIMS Ranchi
· PGDCA-Two Years Honors diploma in Advanced System management ICS- Ranchi
· B Sc (Maths) Ranchi University
· 10th & 12th From DAV Shyamali Ranchi.