Hirendra Nath Jha

Email:hirendranathj@gmail.com

Mobile no : 9911217359

SENIOR LEVEL PROFESSIONAL

Operation & HR Management/ Recruitment & Training Management/ Transition Management

AN OVERVIEW

·        A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 16 years.

·        Expertise in managing complete Employee Life-Cycle and ensuring maintenance of amicable relations among management and employees.

·     Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully

·        Used instincts, insight, judgment, and timing to succeed on tough deal:

o   Operations Management focusing on maximizing customer satisfaction, process compliance, etc.

o    Process improvement initiatives to achieve maximum efficiency in various operations

·        Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence.

·        Adroit in ensuring delivery of high quality services to support customer\'s business needs  & achieving continued high customer  satisfaction from all operational users for services

·        Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities In team management and customer relationship management

CORE COMPETENCIES

·        Framing work direction and plan for the associates after thorough assessment of their capabilities

·        Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process

·        Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives

·        Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines

EMPLOYMENT DETAILS

                              Growth Path                                                   Companies                                                                      Years

A-    Operations Head                                    AIETS.COM Pvt. Ltd (Edu  Publication)           Jul’ 2012 – till date

B-     Franchise & Hr Manager             eSAIL Pvt Ltd ( Tech Training Company)      Oct’ 2009 to Jun’2012

C-     Country Manager (Branding)        IHT Network Ltd( Tech Training Company)      Dec’2003 to Sep’ 2009

D-    MIS Manager                                Microdata Pvt Ltd ( IT Industry)                             Apr’1998 to Nov’2003

E-     Branch Manager                            ICS ( IT Training)                                       Dec’1993 to Oct’1998

F-     Management Trainee                     ICS ( IT Training)                                       Dec’ 1990 to Nov’1993

NOTABLE ACCOMPLISHMENTS

·        Heading the Operation Department and all the Operational process of company.

·        Company Statutory  obligations

·        Vital role in growth of the Company

·         Identify business strategies, conduct market analysis.

·        Brand Building and Opening Franchise centres

·        HR Department ( Recruitment, training & Retention)

·        Development of New Franchisee through out country/ abroad (125 Franchise Centers within 3 years single handily) personally visited all Indian states and districts.

·        Management Representative for  SWISO India Pvt. Ltd.(An ISO 9001:2008)

·        Conducted presentations for training programs in the whole region and made ICS the only corporate trainer of the region.

·        Produced a annual sales increase of 100 percent.

·        Channel Partner Development

ACADEMIC DETAILS

·        PGDBM -Master in Business Administration Specialization in  Personnel Management  RIMS Ranchi

·        PGDCA-Two Years Honors diploma in Advanced System management ICS- Ranchi

·        B Sc (Maths) Ranchi University

·        10^th & 12^th From DAV Shyamali Ranchi